Shipping Policy

At Floww, we want to ensure your order arrives in the best possible way. To make that happen, we partner with several trusted courier companies in aramex and sendle.

Currently, our shipping services are available within Australia, spanning from coast to coast. 

Delivery Within Australia

Your Floww orders are sent with the "authority to leave" option, unless you request otherwise. We aim to keep things simple and convenient for you.

• Flat Rate: Enjoy a flat rate of just $8.95 for shipping anywhere in Australia. We contribute to delivery costs as a way of providing you with extra support.
• Free Shipping: Orders over $100 AUD receive free shipping. It's our way of saying, "Thank you!"

 

Processing Time

We're all about speed and efficiency. Your orders are dispatched on the same day they're placed or the following business day. If you happen to place an order on a Friday, over the weekend, or on a public holiday, no worries – we'll have it on its way the very next business day.

Delivery Challenges

While we do our utmost to ensure your order arrives promptly, there are certain factors, like unpredictable weather, unforeseen events, theft (It happens!), that might occasionally affect delivery times or delivery in general. In such cases, please don't hesitate to reach out to Sendle or Aramex, our trusted courier partner, as they'll be best positioned to assist you. We're also here to support you in any way we can to make sure your Floww fix reaches you ASAP.

Returns to Sender

In the rare event that your order is returned to us, we're unable to redirect or resend it. Our third-party packing team doesn't offer this service. However, we have options for you:

• Refund: We can refund your order, minus the shipping costs, if you no longer wish to proceed with the order.
• Replacement Order: If you'd like a replacement order sent, please double-check your postal address with us. Keep in mind that there's a $15 re-delivery fee, applicable in the following scenarios:
• An incorrect postal address was entered at checkout, leading to a failed delivery and the order being returned to us.
• Failing to pick up your order from the post office or courier depot, resulting in the order's return to us.

At Floww, we're dedicated to ensuring your order reaches you promptly and in excellent condition. If you have any questions or require assistance, please feel free to get in touch with us. We're here to make your Floww experience as smooth and enjoyable as possible.